All occupations › Office & administrative supportCan AI Replace Receptionists and Information Clerks in 2026? High exposure. AI could handle about 72% of today's receptionists and information clerks tasks by 2036, and there is a 67% chance the number of jobs falls by a fifth or more. AI is likely to take over many tasks outright.
See how not to be replaced
Timeline Year 2030 Chance of 20%+ fewer jobs
22% 2030 · 67% 2036
One person could cover, 2036
2.9 roles
0% 50% 100% 2026 2028 2030 2032 2034 2036 2026: 21% 2027: 24% 2028: 27% 2029: 32% 2030: 39% 2031: 47% 2032: 55% 2033: 61% 2034: 66% 2035: 70% 2036: 72% 39% Share of today's tasks AI can perform 40 80 120 2026 2028 2030 2032 2034 2036 2026: 99 2027: 98 2028: 96 2029: 93 2030: 90 2031: 86 2032: 83 2033: 80 2034: 78 2035: 76 2036: 75 90 Headcount index, 2025 = 100 (dashed line) Your survival map Not every part of your job is at the same risk. Tap a number to see what to do about each task.
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Tap a number on the map or a task below.
1 Collect, sort, distribute, or prepare mail, messages, or courier deliveries. 2 Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area. 3 Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park. 4 Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. 5 Schedule appointments and maintain and update appointment calendars. 6 File and maintain records. 7 Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records,… 8 Analyze data to determine answers to questions from customers or members of the public. 9 Calculate and quote rates for tours, stocks, insurance policies, or other products or services. 10 Process and prepare memos, correspondence, travel vouchers, or other documents. Lower-risk jobs that use similar skills Your plan Ticks are saved in this browser only.
Try an AI tool on one task you'd normally do by hand: "Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records,…". Learn one AI tool well enough to show it in an interview, for: "Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments". Get visibly better at your human core: "Collect, sort, distribute, or prepare mail, messages, or courier deliveries". Rewrite the top of your CV around judgment, people and decisions, not routine output. Read about a lower-risk move: Office Clerks, General. Lower-risk jobs with similar tasks Based on 19 O*NET tasks for "Receptionists and Information Clerks" (SOC 43-4171.00). LLM alone: 20% of tasks; with AI tools: 87%. Projections are a model, not official statistics. How we calculate this · Data version 2026-10
